orleans hotel and casino las vegas nevada

As usual the shuttle service was great, better timing (every 20 minutes until heavy traffic) than i remember. Luck on the slots was average, did not loose much but noticed a number of machines in need of repair with buttons not working. When I asked how to give feedback I was handed a small card with an internet address on it? Very impersonal to my point of view and much less likely for customers to give feedback. The Orleans has stopped handing out individual 'comment sheets' to guests for their feedback. Due to the low ceiling and number of tables the noise level was very loud and atmosphere difficult for conversations. The food in the Rib loft is excellent and service very good. Queries as to whether they are taking any action to improve this problem went with a 'don't really know'. There is a very small area of slots with no smoking allowed but even though single tables can be deemed non smoking the area is one big smoke filled room. Especially bad is the poker room, smoking is still allowed in the walk way adjacent and there is no air flow to direct it away. As non smokers the ventilation is a major problem with most areas including the Court Yard Cafe polluted with smoke even though some were 'no smoking areas'. The pool area was spotless, lots of room for everyone, too bad the sun does not shine on it until about 10:30am in October and disappears at about 4 pm due to location of main buildings. Room service was good and cleaning early as long as the room was empty by about 9:30,otherwise we waiting until well after lunch. Phone connections were slightly better but as it is part of the room service charge (up again) more dependable service should be available.

Once again the pc internet connections was erratic with easy connection in the am but cutting in and out over the day and many times impossible to connect. Clean as usual and a little too firm foam bed with large pillows.

Our fifteenth floor room was large, paid the extra $20 for a fridge, great view of the Rio, Stratosphere and mountains. The Orleans does not change, same regular rooms with dirty carpets, same smoke filled casino and poker pit, great service at the check in desk, no improvements to increase the 'no smoking' areas even though only 'one' floor of the twenty is 'smoking'. We love being off the strip and not in the rush. Stayed at the Orleans once again during our 2014 fall trip to Vegas.

Orleans hotel and casino las vegas nevada